FAQs
Our products & service
Do you have a minimum order quantity?
There are no minimum order quantities on any of our products, but if you’re looking for fewer than 10 personalised chocolate gifts, it will be more cost-effective to purchase from our retail site www.chouchoute.co.uk, where you can buy our luxury chocolates in a choice of box sizes, adding a personalised gift card message at the checkout.
Where are your chocolates made?
Our chocolates are handmade in France by our own chocolatier. We don’t supply anyone else so you won’t find them online, other than via our retail website www.chouchoute.co.uk. We also have a retail store in Birmingham city centre, where you can visit us to view our products or arrange a meeting to discuss your order requirements.
How do I know the price of a product?
The price of a product varies, depending on the product size, order quantity, type of branding and number of print colours. The guide price shown under a product image is based on a volume of 5000 units (for chocolate box gifts) and 1000 units (for hamper gifts). To get pricing for other quantities please complete a quote request form and we’ll get back to you as soon as possible with exact pricing.
Can I choose the chocolates that will go inside our chocolate boxes?
We have many years’ experience in selecting the most popular choice of chocolates for each box, so we usually suggest you leave it to us to determine the best mix for your chosen box size. However, if you have a specific request, let us know, and we’ll do our best to accommodate you.
Can I choose chocolates without alcohol?
Yes. All of our chocolates are available in alcohol-free selections if preferred.
Do you offer nut-free chocolates?
All of our chocolates may contain traces of nuts. However, if you simply don’t want us to include pralines or marzipan, just let us know when you place your order.
Are there any hidden costs?
All costs are clearly shown in our quotation and order confirmation. To receive a quotation please complete a quote request form and we’ll get back to you as soon as possible.
Can I buy your packaging without chocolates?
We supply only chocolate gifts and hamper gifts that include our products.
Can you send me samples of your chocolates and packaging before I place an order?
For most corporate enquiries, we are happy to send chocolates and packaging samples, free of charge. For small order enquiries and non-corporate gifts enquiries (eg wedding favours) there is a charge of £3.95 for this service, refundable if you place a confirmed order with us.
Lead times & delivery
I have an urgent order – can you help?
We can usually supply unbranded chocolate boxes from stock within 48 hours, depending on the quantity required. Personalised chocolate boxes take longer to prepare, but if we know your required lead time, we’ll do our best to meet it.
What’s the lead time for your personalised chocolates or hampers?
We generally require a lead time of two to four weeks, but we can often deliver within a shorter lead time, depending on the order quantity required. Lead times in the run-up to Christmas, or for large order quantities, may be longer.
When will my order will delivered?
We will agree a delivery date with you and include this on your order confirmation. We will keep you posted on the status of your order and confirm when it’s been despatched.
Do you deliver outside of the UK?
We can despatch chocolate or hamper gifts to any address within the UK mainland, Channel Islands or Northern Ireland. We can also despatch to many countries outside of the UK, but we’ll confirm this when we provide a detailed quotation.
Can you deliver my chocolates direct to my individual clients?
Yes, absolutely! We can despatch your gifts direct to your individual clients or customers on your behalf, using your supplied mailing list. We have postal boxes to fit our chocolates perfectly, so why not let us handle delivery for you? Please contact us for details.
Order processing & payment
How do I place an order?
Call our Sales Office on 0121 314 3472 and we’ll email you an order confirmation and pro forma invoice, which sets out the details of your order, the timeline we’ll follow and our Terms & Conditions. If you’re ordering personalised gifts, you’ll be able to approve your gift artwork before making any payment.
Do you provide an artwork service for personalised gifts?
Yes! We’ll send you a draft layout first, then a proof for your final approval. There is a small charge for this service.
What payment methods do you accept?
We require payment in full when your order is placed. We accept payment by credit card or BACs and will provide a VAT invoice once payment has cleared.
Chocolate definitions
What is a ganache?
A ganache is a mixture of chocolate and cream, sometimes flavoured with alcohol or other infusions.
What is a praline?
A praline is a blend of roasted and caramelised almonds and/or hazelnuts, finely or coarsely ground.
What is a truffle?
A truffle, sometimes flavoured with alcohol, is similar to a ganache, but slightly softer in texture.
Dietary concerns
Are your chocolates suitable for someone with a nut allergy?
No, because all of our products may contain traces of nuts.
Are your chocolates suitable for someone on a gluten-free diet?
Almost all of our chocolates are compatible with a gluten-free diet. Please specify your requirements when you place your order.
Are your chocolates suitable for vegetarians?
Yes. None of our products contains animal fats.
Are your chocolates kosher?
No. Although our chocolates are free from animal fats, they do not meet Kosher food specifications.
Are your chocolates suitable for vegans?
The majority of our products contain dairy products such as milk, butter and fresh cream. One or two of our chocolates are suitable for vegans, so if you need a special box included with your order, please contact us for details.
Do your chocolates contain alcohol?
Yes, some of our chocolates contain alcohol. If you would prefer chocolates without alcohol please advise us when you place your order.
Request A Quote & Sample
Complete our simple form and we’ll email you a quote, usually the same day. If you like our quote we’ll send you samples with no obligation and no high-pressure sales pitch. We may call you first to discuss the best samples to meet your needs.
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